Shipping & Delivery Policy

Bob's Brittle | bobsbrittle.com.au | ABN 65 191 892 427

Last updated: March 2026

 

At Bob's Brittle (ABN 65 191 892 427), we aim to get your brittle to you as quickly and safely as possible. This policy explains our shipping processes, timeframes, costs, and responsibilities. Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

 

1. Order Processing

Orders are typically processed within 1–3 business days (Monday–Friday, excluding NSW public holidays) after payment clearance and order verification.

•        Custom or large orders may require additional processing time — we will notify you if this applies

•        Processing time does not include transit/delivery time

•        You will receive an order confirmation email once your order is placed, and a dispatch notification with tracking details when your order leaves us

 

2. Delivery Timeframes

Delivery times are estimates only and are not guaranteed. Actual delivery times depend on your carrier, location, and external factors including weather, public holidays, and peak periods such as Christmas and Easter.

 

Region	Standard (from dispatch)	Express (from dispatch)
Sydney Metro & NSW Regional	2–5 business days	1–3 business days
VIC, QLD, SA, ACT	4–8 business days	2–4 business days
WA, NT, TAS (metro)	6–10 business days	3–5 business days
Remote/Rural areas	7–14+ business days	5–10 business days

 

Carriers: We use Australia Post (Standard and Express) or equivalent reliable carriers. Tracking is provided where available — check your dispatch email or your account at bobsbrittle.com.au for tracking details.

Business days: Monday to Friday, excluding NSW public holidays.

 

3. Shipping Costs

All prices are in AUD and include GST. Shipping rates are:

 

Region	Standard	Express
Sydney Metro	$10	$17
NSW Regional	$10	$17
VIC, QLD, SA, ACT	$10	$17
WA, NT, TAS (metro)	$10	$17
Remote/Rural (NT, TAS, WA outback)	$10	$17
Free shipping threshold	Orders $99 or more (all areas)	Not applicable

 

Free shipping note: Free shipping applies to all orders totalling $99 or more (after discounts, before shipping), delivered anywhere within Australia including remote and rural areas. Free shipping is applied to standard delivery only — express shipping is not included in the free shipping offer.

PO Boxes & Parcel Lockers: We can deliver to PO Boxes and Parcel Lockers via Australia Post. Please ensure your address is correct at checkout — we cannot be responsible for non-delivery due to an incorrect or undeliverable address.

 

4. Risk & Title

Title (ownership) and risk of loss or damage pass to you when your order is handed to the carrier. However, this does not affect your rights under the ACL — if your order arrives faulty, damaged, or significantly different from its description, you are entitled to a remedy regardless of when risk passed.

If your order is lost or damaged in transit, contact us at admin@bobsbrittle.com.au and we will work with the carrier to investigate and provide an appropriate remedy in accordance with the ACL and our Returns & Refunds Policy at https://www.bobsbrittle.com.au/policies/refund-policy.

 

5. Special Handling — Brittle & Confectionery

Brittle is a handmade, perishable confectionery product that is sensitive to heat and humidity. Please note:

•        We pack all orders with care to minimise the risk of breakage or quality degradation in transit

•        We are not liable for melting, softening, or texture changes caused by extreme temperatures during transit, particularly in summer months (November–March) or in hot regions such as inland QLD, NT, and WA

•        We strongly recommend choosing Express shipping during warmer months to minimise time in transit

•        Store brittle in a cool, dry place away from direct sunlight immediately upon receipt

•        Shelf life is typically 5 months from dispatch date if stored correctly — check your packaging for the best-before date

•        All products comply with Food Standards Australia New Zealand (FSANZ) requirements — check ingredient and allergen information on individual product pages before ordering

 

Allergen note: Our brittle contains nuts and may contain traces of other allergens. If you have food allergies or intolerances, please contact us at admin@bobsbrittle.com.au before ordering.

 

6. Delivery Issues

Failed Deliveries & Authority to Leave (ATL)

If you are not home at the time of delivery:

•        Australia Post may leave your parcel in a safe location if ATL is enabled, or leave a card for collection at your nearest post office

•        Check your tracking for the latest delivery status and collection instructions

•        Re-delivery fees charged by the carrier are your responsibility unless the failed delivery was caused by our error

 

Incorrect or Incomplete Address

Please double-check your delivery address before completing your order. If you provide an incorrect or incomplete address:

•        We will attempt to contact you to correct it before dispatch if possible

•        If the parcel has already been dispatched and is returned to us, we will contact you — re-delivery costs may apply

•        We are not liable for non-delivery caused by an incorrect address provided by you

 

Damaged Goods on Arrival

If your order arrives damaged:

•        Photograph the damaged packaging and product immediately upon receipt

•        Contact us within 7 days of delivery at admin@bobsbrittle.com.au with your order number and photos

•        We will assess your claim and provide an appropriate remedy under the ACL (replacement, refund, or resupply)

•        We reimburse reasonable return shipping costs for confirmed faults or damage caused before dispatch

 

Non-Delivery

If your order has not arrived within the estimated delivery window:

•        Check your tracking details in your dispatch email or account

•        Contact us within 30 days of the estimated delivery date if your order has not arrived

•        We will investigate with the carrier and work to resolve the issue as quickly as possible

 

Force Majeure

Delays or non-delivery caused by events beyond our reasonable control (including natural disasters, extreme weather, industrial action, pandemics, or carrier disruptions) do not entitle you to compensation beyond your rights for faulty or undelivered goods under the ACL.

 

7. International Shipping

We currently ship within Australia only. If you are located outside Australia and would like to place an order, contact us at admin@bobsbrittle.com.au — we may be able to accommodate special requests. International shipping costs, customs duties, and import taxes would be the responsibility of the recipient.

 

8. Contact Us

Questions about your order or this policy? We're happy to help:

•        Email: admin@bobsbrittle.com.au

•        Contact form: bobsbrittle.com.au/pages/contact

•        Address: 19-21 The Chase, Valley Heights NSW 2777

•        Mobile: 0412 653 246

Please include your order number for the fastest response.

 

This Shipping & Delivery Policy is designed to set clear, realistic expectations and comply with the Australian Consumer Law (ACL). Nothing in this policy removes or limits your statutory rights as a consumer. For more information on your rights when buying online, visit accc.gov.au.